Frequently Asked Questions

Frequently Asked Questions

How can we assist you?

  • Offers & Discounts
  • Orders & Payments
  • Shipping & Delivery
  • Exchanges & Returns
  • Repairs or Renting Backpacks
  • Ambassador Program

If you can’t find the information you're looking for, please check our [Terms & Conditions] or contact us at https://eeze.store.


Offers & Discounts

Do you offer any bundles or discounts?
Please check our [Terms & Conditions] or contact us at https://eeze.store for more information.


Orders & Payments

Do I need an account to make a purchase?
No, you don't need an account to shop with us.

Need more information? Please check our [Terms & Conditions] or contact us at https://eeze.store.

What payment methods do you accept?
We accept Visa, MasterCard, and PayPal for all purchases. Simply choose your preferred method and enter the necessary details at checkout.

For further information, please check our [Terms & Conditions] or contact us at https://eeze.store.

I'm having trouble paying online. What might be the issue?
Potential issues could include:

  • Your card may not be authorized for online shopping.
  • The balance on your card may not cover the total purchase cost.
  • Incorrect details were entered.
  • Your card's purchase limit may be lower than the total cost.
  • The checkout system may need to be refreshed.

For more information, please check our [Terms & Conditions] or contact us at https://eeze.store.

Can I modify my order?
If you wish to change your order, please contact customer service as soon as possible: https://eeze.store. We will do our best to accommodate your request. However, once an order has been shipped, we are unable to cancel or modify it. Remember, you still have 14 days to return items after delivery.


Shipping & Delivery

How do I track my package?
Once your order is shipped, you will receive an email notification with a tracking number. You can track your package through:

  • Carrier tracking services.
  • Our [Tracking Page].

For more information, please check our [Terms & Conditions] or contact us at https://eeze.store.

How long will my order take to arrive?
Delivery within Europe typically takes 3 to 7 business days, depending on the destination and shipping method chosen. For countries outside Europe, delivery usually takes 7 to 14 business days. Please note that delivery times for destinations outside the EU may vary due to customs processing, and additional charges may apply.

Need more information? Please check our [Terms & Conditions] or contact us at https://eeze.store.

How much does shipping cost?
We offer free shipping for orders over £50 (or an equivalent amount in other currencies). For orders under £50, the standard shipping fee is £8 for EU countries and £12 for non-EU countries. For UK-bound orders exceeding £135, customers will need to pay standard VAT. IAMRUNBOX will cover VAT for orders below £135. Any customs or VAT fees for orders above this amount are the customer’s responsibility.

Please note that customers who refuse to pay customs or VAT fees will incur a handling charge of €45, which will be deducted from the final refund.

Need more information? Please check our [Terms & Conditions] or contact us at https://eeze.store.

Which countries do you ship to?
We ship to almost every country worldwide.

For more information, please check our [Terms & Conditions] or contact us at https://eeze.store.

How can I change my shipping address?
Please contact us at https://eeze.store to modify your shipping address.


Exchanges & Returns

If for any reason you wish to return or exchange a product purchased from https://eeze.store, please contact our customer service team at https://eeze.store. All returned or exchanged items must be in their original packaging and unused. You have the right to return or exchange the product within 14 days of receiving it for a full refund, provided the product is unused/undamaged and in its original packaging.

If you choose to return or exchange a non-defective product, return shipping costs will be at your expense. Upon receiving your package, we will process the exchange or refund as per your request. Please note that original shipping costs will not be refunded, and we are not responsible for any product lost during the return process.

Refunds will be processed through the original payment method used during the purchase. We will refund the purchase price and the initial shipping fee, but return shipping costs will not be reimbursed. Refunds will be completed within 14 calendar days of receiving the returned product.

For more information, please check our [Terms & Conditions] or contact us at https://eeze.store.